Leadership and Problem Solving – Putting it all together You are a member of the

Leadership and Problem Solving – Putting it all together
You are a member of the senior executive management team in a local hospital. Your team has received a patient complaint regarding the bathroom in the Same Day Surgery area.
The specifics of the complaint include:
1. No paper towels, trashcan overflowing, the floor was wet, and no soap in the dispenser.
2. The patient uses a wheelchair and could not reach the sink to wash their hands and could not access the toilet independently.
Three days after receiving this complaint, the risk manager receives notification that the Office of Civil Rights will be on site within 30 days for an inspection.
Five days after receiving the complaint, the survey team from the North Carolina Department of Health Services Regulations arrives for a complaint-based survey.
Write a 6 to a 10-page paper discussing how you would respond to this situation. Include the following: LEADERSHIP STYLE IS TEAM MANAGER
1. Your personal leadership statement and your leadership style
2. Identification of the team members to assist you in responding to the complaint and resolving any outstanding issues that are not compliant with appropriate regulations.
4. Identification of the state or federal regulations that are “out of compliance”. Discussion of any potential financial implications.
5. The framework you would use to identify areas of non-compliance and opportunities to improve.
6. Whether or not you would or could involve a Patient Family Advisory Council
7. Any other information you deem appropriate for this response.
APA 7th edition formatting is required.